Frequently Asked Questions

Go by your height and weight. Every product page has a size chart. Our steamers come in S to XL and our wetsuit tops in S, M and L. The V3 steamer also adds short and tall fits.

If you're between two sizes, size up. Still not sure? Email info@flatrocksurf.com with your height and weight and we'll tell you which size to get.

Snug all over, with no loose folds at the lower back, armpits or behind the knees. It should feel a little tight when it's dry, because neoprene loosens once it's wet.

It shouldn't restrict your breathing or stop you lifting your arms over your head to paddle. If it does, go up a size.

Size up. A slightly roomier suit is easier to live with than one that's too tight across the chest and shoulders. If the fit still isn't right, you can exchange it for another size within 100 days, as long as it's unworn, unwashed and still tagged.

The V3 steamer comes in S, MS, M, MT, LS, L and XL. Short and tall sizes change length only: the arms, legs and torso. The width stays the same. MS, M and MT have the same chest, waist and hip measurements, and LS the same as L.

So if a medium fits your width but the suit is too long or too short for your height, pick MS (shorter) or MT (taller) and the width stays the same.

It depends on the water temperature. Here's the rule we use:

• 20°C and above: a 1.5mm wetsuit top or springsuit
• 14 to 20°C: a 3/2mm steamer
• 11 to 14°C: a 4/3mm steamer with boots
• Below 11°C: a 5/4mm or thicker steamer with a hood, boots and gloves

Pick for the coldest water you'll surf, and go a step warmer if you feel the cold. We make 3/2mm steamers and 1.5mm wetsuit tops; we don't make a 4/3mm or thicker suit.

Water between 14 and 20°C (57 to 68°F). The 3mm core keeps your body warm and the 2mm arms and legs leave you free to paddle.

That range covers a big part of the year at most Australian beaches, including Sydney's winter.

A 3/2mm steamer. Sydney's water sits around 18 to 19°C in winter, which is right in the 3/2mm range. Once the water is above 20°C, most people swap to a 1.5mm wetsuit top over boardshorts. Our V3 steamer and V2 wetsuit top cover the whole year between them.

When the water is 20°C or warmer. A 1.5mm wetsuit top over boardshorts is for the days when a steamer is too much and a rashie isn't enough.

A little. Limestone neoprene has some natural give, so the suit moulds to your body over the first few surfs. It shouldn't go baggy if you've picked the right size.

Both are 3/2mm chest-zip steamers made from limestone neoprene, with the same 24-panel cut, glued and blindstitched seams, and the same 14 to 20°C range. V3 changes four things:

• Lining: the thermal lining runs from the chest all the way down to the knees. On V2 it covers the core.
• Cuffs: the wrist and ankle cuffs are stronger and seal on two smooth-skin bands, so less water gets in when you duck dive.
• Key holder: there's a stitched loop inside the chest for your car key.
• Sizes: V3 adds short and tall fits (MS, MT and LS) alongside S, M, L and XL. V2 comes in S, M, L and XL only.

If you surf a lot through winter or feel the cold, get the V3 steamer. The longer lining keeps your legs warmer, and the short and tall sizes help if a standard size doesn't suit your height.

If you want a proven 3/2mm steamer for less, the V2 steamer has the same cut, neoprene and seams and now costs less than V3.

Both are 1.5mm long sleeve tops cut from six panels of four-way stretch limestone neoprene, and the sizing hasn't changed.

The V2 wetsuit top has a stronger cord at the waist, so it holds tighter and lets in less water on duck dives, plus a new FLRC logo on the chest. The V1 wetsuit top is our original top, with a toggle at the waist.

They're the names of our two wetsuit ranges. Sarvo is our 3/2mm steamer: Sarvo I was the first, Sarvo II is the V2 steamer and Sarvo III is the V3 steamer. Bronte is our 1.5mm wetsuit top: Bronte I is the V1 top and Bronte II is the V2 top.

Our steamers have a chest zip. A chest zip lets less water in than a back zip and leaves the back panel free to stretch when you paddle. The V3 has a YKK chest zip with a seal panel behind it.

Inside the chest, by the zip. It's a stitched loop for your car key, so you don't have to hide it on the wheel arch.

We started in Sydney in 2017 because we were sick of wetsuits that chafed, rashed and fought us on every paddle. So we built suits with the features you'd expect from a premium wetsuit, at a price that doesn't need one:

• Limestone-based neoprene with four-way stretch
• Glued and blindstitched seams, taped on the inside
• Thermal lining (chest to knee on the V3 steamer)
• A 24-panel cut on our steamers that follows the body
• 100-day returns and a 12-month warranty

Every suit is designed in Sydney and tested in Sydney surf.

No, not at this stage. We do change our suits based on what customers tell us, so if there's a fit or style you'd like us to make, email info@flatrocksurf.com.

It's neoprene made from limestone instead of petroleum. It's light, stretchy and warm, and every Flatrock wetsuit has been made from it since day one.

We've taken a few practical steps. Our wetsuits are made from limestone-based neoprene rather than petroleum-based neoprene, and the layers are bonded with water-based lamination adhesive. A suit that lasts longer also means fewer suits in landfill, so we build ours to go the distance and back them with a 12-month warranty.

There are three main types:

• Petroleum-based neoprene: the most common and usually the cheapest.
• Limestone-based neoprene: made from limestone instead of oil. It's what we use.
• Natural rubber (such as Yulex): made from plant-based rubber.

The panels are glued together first, then stitched with a needle that doesn't go all the way through the neoprene. Because there are no holes through the suit, the seams don't leak.

On our steamers every seam is also taped on the inside, so cold water has nowhere to get in along the stitch line.

A quick-drying stretch terry thermal lining. On the V3 steamer it runs from the chest down to the knees, with super-stretch lining on the arms. On the V2 steamer it covers the core.

All our orders ship in biodegradable, recyclable packaging.

Yes, standard shipping is free anywhere in Australia and the United States. US orders are also sent duties paid, so there's nothing extra to pay when your order arrives. Express shipping and orders to other countries are charged at checkout. Rates are on our Shipping page.

Most orders leave our Sydney HQ within 1 business day. Standard shipping then takes 2 to 4 business days and is free. Express takes 1 to 2 business days. These are our carriers' estimates, so we can't guarantee a delivery date.

Yes. Most orders leave our Sydney HQ within 1 business day. Estimated delivery times from there are:

• New Zealand: 5 to 10 business days standard, 3 to 5 express
• United States: 7 to 10 business days standard, 4 to 6 express
• Rest of the world: 7 to 10 business days standard, 4 to 6 express

Standard shipping to the United States is free, and we pay the US import duties. Shipping costs for other countries are shown at checkout.

No. We pay the import duties on every order shipped to the United States, so there's nothing extra to pay when your wetsuit arrives.

Yes. Once your order ships, we'll email you a confirmation with a tracking link.

First check the tracking link in your shipping confirmation email. If something looks wrong, or it's well past the estimated delivery time, email info@flatrocksurf.com with your order number and we'll sort it out.

Join our newsletter using the form in the website footer. We'll email you as soon as new stock arrives.

Yes. Sign up to our newsletter on the website and we'll email you 10% off your first order.

You can return or exchange anything within 100 days of delivery, as long as:

• It's unused and unwashed
• All the original tags are still on
• You have proof of purchase

Email returns@flatrocksurf.com to start a return. Items sent back without approval won't be accepted.

The return itself is free, but you pay the postage to send it back to us. If you're exchanging for a different size, send us a photo of your postage receipt and we'll refund up to A$20 (US$15 for US orders) of it. We also cover the cost of sending your replacement.

Yes. If it doesn't fit, you can exchange it within 100 days of delivery, as long as it's unworn, unwashed and still has its tags. Email returns@flatrocksurf.com to start. We'll ship the new size free by standard shipping and refund up to A$20 (US$15 for US orders) of your return postage.

Email returns@flatrocksurf.com with your order number and what you'd like to do. We aim to process every request within 7 business days and will send you instructions for where to post it.

Once we've received and checked your return and approved the refund, we'll pay it to your original payment method within 10 business days. You're refunded what you paid, in the currency you paid in, not including shipping. Your bank may take a few extra days to process it.

No. We can only take back products that are unused, unwashed and still tagged. Once a wetsuit has been in the surf, it's yours to keep. Try it on at home first with the tags on.

If it has a manufacturing fault, that's covered by our 12-month warranty and your rights under the Australian Consumer Law.

Yes. Everything we sell has a 12-month warranty from the date of purchase, covering manufacturing defects such as:

• Seam separation
• Faulty zips
• Construction flaws

If your claim is approved, we'll repair the product or replace it. The warranty covers the original buyer of products bought directly from us, and it's on top of your rights under the Australian Consumer Law.

• Normal wear and tear
• Damage from misuse, neglect, or not following the care instructions
• Damage from long sun exposure
• Fin cuts, and damage from Velcro or leash attachments
• Products that have been altered in any way
• Damage from washing it the wrong way

Email info@flatrocksurf.com with your order number and a description of the problem (photos help). If we ask you to send it in, make sure it's clean and completely dry. You pay the postage to us, and if the claim is approved, we pay to send the repaired or replacement suit back to you.

• Rinse it in fresh, cold water after every surf.
• Hang it inside out to dry, out of direct sun.
• Once it's dry, store it flat or on a wide hanger.
• Never use a washing machine, a dryer or hot water.

Looking after it this way keeps the neoprene stretchy and the seams strong for longer.

No. A washing machine, dryer or hot water will damage the neoprene and the seam glue, and damage from washing it the wrong way isn't covered by our warranty. A rinse in cold fresh water is all it needs.

With proper care, a good few years. It'll last even longer if you rotate between two suits or don't surf every day. Rinsing it after every session and drying it out of the sun make the biggest difference.

Sydney, Australia. We started on Sydney's beaches in 2017 and every wetsuit is designed in Sydney.

No, we're online only. If you'd like help choosing a wetsuit or a size, email info@flatrocksurf.com.

Email info@flatrocksurf.com, or use the form on our contact page. We reply within 24 hours. For returns and exchanges, email returns@flatrocksurf.com.