100 DAY FREE RETURNS

If you change your mind, or simply need a different size, you can return your product/s within 100 days of the date of delivery free of charge, subject to the following conditions:

  1. The Product/s are unused and unwashed
  2. All original tags are in place
  3. You provide sufficient proof of purchase

To start a return or exchange, please email us at returns@flatrocksurf.com.

We will endeavour to process all return, exchange and repair requests within 7 business days. If your return or exchange request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first being approved for return in accordance with this policy will not be accepted. The cost of return shipping is to be borne by you at this point (if an exchange of product we will also refund you up to $20 AUD return shipping incurred, see below for further details).

We will notify you once we've received and inspected your return, and we will let you know if the refund or exchange is approved.

If approved for a refund, an automatic refund will be issued to your original payment method within 10 business days. You will be refunded the price you paid in Australian Dollars (excluding shipping costs). Please note that it can take some time for your bank or credit card company to process the refund. 

If approved for an exchange, the replacement product will be shipped via standard shipping and we will cover the cost of shipping the replacement product. Upon provision of a photo of your postal receipt, we will also refund you up to AUD $20 incurred by you in sending the returned product/s back to us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Returns and Refunds Policy forms part of, and is subject to the provisions of, our Terms of Use (located at https://flatrocksurf.com/pages/terms-of-use).

Return Policy 1.0 - Effective Date: 3rd May 2025